Frequently Asked Questions

We offer comprehensive travel services including flight bookings, hotel reservations, customized travel packages, visa services, travel insurance, airport transfers, and corporate travel management. We specialize in both outbound luxury travel and inbound Iraq tourism.

Our headquarters is in Al-Mansour District, Baghdad, Iraq. We also have a branch office on Gulan Street in Erbil, Kurdistan Region. Both offices are open Sunday through Thursday.

Our team is fluent in Arabic, Kurdish, and English. We also have partners who can provide services in Turkish, Farsi, and other languages as needed.

You can book through our website by browsing our packages and clicking 'Book Now', by calling our office, by WhatsApp, or by visiting us in person. Our team will guide you through the entire process.

Absolutely! While we offer ready-made packages, we specialize in creating custom itineraries. Tell us your interests, budget, and preferred dates, and we'll design the perfect trip for you.

We recommend booking at least 4-6 weeks in advance for international trips and 2-3 weeks for domestic travel. For peak seasons and popular destinations, earlier booking is advised.

We accept cash (Iraqi Dinar and USD), bank transfers, and major credit cards (Visa, MasterCard). Western Union is also available for international payments.

Yes, a 30% deposit is typically required to confirm your booking. The remaining balance is due 14 days before departure. Corporate accounts may have different terms.

Yes, for packages over $2,000, we offer flexible payment plans. Contact our team to discuss installment options that suit your budget.

Most international destinations require Iraqi citizens to obtain a visa. Our visa services team can advise you on requirements for your specific destination and assist with the entire application process.

Processing times vary by destination: Turkey e-visa takes 24-48 hours, UAE visa takes 3-5 days, while Schengen and US visas can take several weeks to months. We recommend starting the process early.

We maintain a 95% success rate for visa applications thanks to our thorough document preparation and expert knowledge of embassy requirements.

Our travel insurance plans cover medical emergencies, trip cancellation, lost or delayed baggage, flight delays, and emergency evacuation. Coverage levels vary by plan (Basic, Standard, Premium).

While not always mandatory, we strongly recommend travel insurance for all international trips. Some destinations (like Schengen countries) require a minimum coverage of €30,000.

Yes, you can add travel insurance at any time before departure. However, certain benefits like trip cancellation coverage may require purchase within a specific timeframe.

Cancellation policies vary by service. Generally, cancellations made 30+ days before departure receive a full refund minus processing fees. 14-29 days: 50% refund. Less than 14 days: non-refundable. Travel insurance can cover eligible cancellations.

Date changes are subject to availability and may incur change fees from airlines and hotels. Contact us as soon as possible if you need to modify your travel dates.

We actively monitor all bookings and will contact you immediately if there are any disruptions. We'll rebook you on the next available flight at no additional cost.

Yes, we offer dedicated corporate travel accounts with negotiated rates, priority booking, centralized billing, and a dedicated account manager. Contact our business travel team for details.

Absolutely. Our MICE (Meetings, Incentives, Conferences, Events) division handles everything from venue selection and logistics to catering and entertainment for events of any size.

Yes, our VIP executive travel services include private jet arrangements, luxury vehicle transfers, premium hotel bookings, and personalized itineraries for busy executives.